Refund and Returns Policy

Refund and Return Policy for Royal Ahram Ecommerce Website

At Royal Ahram, we strive to ensure your satisfaction with every purchase you make from our ecommerce website. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Refund and Return Policy carefully to understand your options and rights.

1. Returns:

a. Eligibility: We accept returns on most products within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.

b. Exceptions: Certain products, such as personalized items or perishable goods, may not be eligible for return unless they are defective or damaged upon arrival.

c. Return Process: To initiate a return, please contact our customer service team at customerservice@royalahram.com with your order number and reason for return. Once your return request is approved, we will provide you with instructions on how to return the item.

d. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to our error or the product is defective or damaged.

2. Refunds:

a. Refund Eligibility: Once we receive your returned item and verify its condition, we will initiate a refund to your original method of payment. Refunds are typically processed within 5-7 business days.

b. Partial Refunds: If the returned item is not in its original condition, damaged, or missing parts for reasons not due to our error, we reserve the right to issue a partial refund.

c. Refund Processing Time: Please note that it may take some time for the refunded amount to reflect in your account, depending on your bank or credit card company’s processing times.

3. Exchanges:

a. Exchange Process: If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange for an exchange. We will assist you with the exchange process and provide instructions on returning the original item.

b. Exchange Eligibility: Exchanges are subject to product availability. If the desired item is out of stock, we may issue a refund or provide alternative options.

4. Damaged or Defective Items:

a. Notification: If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

b. Documentation: In some cases, we may request photographic evidence of the damage or defect to expedite the resolution process.

5. Contact Us:

If you have any questions or concerns about our Refund and Return Policy, please contact our customer service team at customerservice@royalahram.com. We are here to assist you and ensure that your shopping experience with us is enjoyable and hassle-free.